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The formatRoutines

Routines

A Routine is something an agent or a person does again and again, step by step: its goal, its procedure and when it is done.

routines/<slug>/ROUTINE.md.

Fields

Besides the common fields:

FieldRequiredNotes
typeYesRoutine. No kind.
stepsNoThe procedure, as Markdown.
definition_of_doneNoHow to tell it is done.

The body is the routine’s goal.

Links: used_by toward the roles that run it, and uses toward the channels it works through. The objectives it moves and the connections it needs point at it from their side.

routines/calificar-consulta-mayorista/ROUTINE.md
---
type: Routine
title: Calificar consulta mayorista
name: calificar-consulta-mayorista
definition_of_done: La conversación tiene respuesta, etiqueta de tipo y, si es pedido, su deal en Actividades asociado al contacto.
steps: |-
  1. Al despertar por un mensaje entrante, leé la conversación completa en WhatsApp.
  2. Aplicá la skill `calificar-consulta-mayorista`.
  3. Respondé por WhatsApp con la conexión del canal; registrá el deal en el tablero Mayorista si hay intención de compra.
  4. Dejá en la conversación la nota con lo hecho.
links:
  - role: used_by
    to: roles/mayorista/atencion
    created_at: 2026-10-15T15:47:33.367Z
  - role: uses
    to: channels/whatsapp-mayorista
    created_at: 2026-10-15T15:47:33.367Z
created_at: 2026-10-15T15:47:33.367Z
updated_at: 2026-10-16T11:26:47.927Z
---
Responder y calificar cada consulta mayorista que entra por WhatsApp en
menos de 30 minutos, dejando el deal registrado cuando corresponde.
ObjectivesChannels